Carota Partners with XEAZON New Energy to Provide Full-Vehicle OTA and Remote Diagnostic Solutions
Established in May 2017, XEAZON New Energy is a technology-driven enterprise supported by a combination of exceptional capabilities in new energy vehicle manufacturing, core system production, and mobile internet. Positioned as a provider of comprehensive solutions in the new energy commercial vehicle sector, XEAZON New Energy specializes in the supply of core components (including chassis) and complete vehicles.
The company independently develops a digital monitoring and management platform, offering solutions such as smart transportation operation management platforms and full life-cycle vehicle management. These efforts support the development of modern smart city infrastructure and foster the creation of a new ecosystem for new energy commercial vehicles.
▲ Image Source: XEAZON New Energy
As a global leader in one-stop OTA (Over-The-Air) upgrades and remote diagnostic solutions, Carota has established a strategic partnership with XEAZON New Energy. Together, they have developed a customized smart commercial vehicle OTA platform and remote diagnostic solutions for XEAZON's tractors and urban service vehicles, achieving the following:
- Comprehensive Vehicle ECU Upgrades and Diagnostics: OTA upgrades and RDS (Remote Diagnostic Services) for the entire vehicle ECUs, including ICG (TBOX + CGW), IDC smart cockpit, VCU, and others.
- Diverse OTA Upgrade Modes: Support for various OTA upgrade modes such as scheduled upgrades, mobile app-based upgrades, and USB upgrades. It also includes support for ODX diagnostic databases, diagnostic message recording, and remote diagnostic solutions like warning monitoring.
- Cloud-Based OTA and Diagnostic Management: Development of a complete cloud-based OTA and diagnostic management backend, integrating seamlessly with OEM systems like TSP, MES, and PLM.
By leveraging Carota's OTA technology, software issues can be resolved, and faults can be remotely updated and addressed promptly. This builds a smart management system, enabling iterative full-vehicle upgrades, reducing vehicle repair and downtime costs, and improving the quality of transportation tasks. The intelligent maintenance solutions serve as a safeguard for freight drivers.
▲Carota OTA+Remote Diagnostics Solutions
In the future, Carota will continue to advance its expertise, focusing on L4-level autonomous driving technology for low-speed, closed environments such as port freight transport, mining operations, and unmanned deliveries in industrial parks. It will collaborate deeply with technology companies, OEMs, and stakeholders in these scenarios to explore new ideas and insights for the industry's development. Together, they aim to promote the integration of technological innovation with industrial practices.
Carota is a global one-stop provider of OTA (Over-The-Air) upgrade and remote diagnostic solutions, as well as Taiwan's largest provider of fleet image management services.
https://www.carota.ai/│https://fleet.carota.ai/
Established in May 2017, XEAZON New Energy is a technology-driven company supported by the excellent genes of new energy vehicle manufacturing, new energy vehicle core system manufacturing, and mobile internet. It positions itself as a comprehensive solution provider in the new energy commercial vehicle sector, as well as a supplier of core components (including chassis) and complete vehicles.
CAROTA × XEAZON | AI Intelligent Diagnostics Unlocks New Paradigm for Efficient Commercial Vehicle Operation & Maintenance
Recently, CAROTA has partnered with XEAZON New Energy to deploy an AI powered intelligent diagnostics solution. Leveraging AI to accurately pinpoint the root causes of vehicle faults, it drives the digital upgrade of operation and maintenance for new energy commercial vehicles.
XEAZON New Energy specializes in new energy commercial vehicles including sanitation specific vehicles, battery powered heavy duty trucks and mining trucks. Operating under long term high intensity and high frequency working conditions, these vehicles impose stringent requirements on fault troubleshooting speed, maintenance efficiency and fleet stability. Traditional manual troubleshooting suffers from low efficiency, difficult root cause identification and significant time lag, making it poorly suited for demanding operational scenarios.
- Conversational Interactive Inquiry for Rapid Fault Tracing
Powered by the new AI‑intelligent diagnostics capability, maintenance technicians can submit fault inquiries directly on the system page through conversational interaction. The system pulls real‑time vehicle sensor data, conducts fast fault‑tracing analysis and accurately pinpoints root causes, overcoming the low‑efficiency drawbacks of traditional manual troubleshooting.
Carota‑developed AI Smart Diagnostic Software Interface for XEAZON New Energy
- Generate Standardized Reports and Provide Graded Maintenance Guidelines
Built on AI algorithms and a professional vehicle‑fault knowledge base, the platform automatically produces standardized fault analysis reports. Guided questions help dissect fault triggers step‑by‑step, classify fault severity levels and deliver graded disposal recommendations. It provides maintenance engineers with practical, accurate repair solutions to address pain points in traditional O&M: slow troubleshooting, inaccurate localization and disorganized handling.
The complete solution forms an end‑to‑end closed‑loop covering data collection, AI diagnostics, fault early‑warning and remote disposal, which is well‑adapted to heavy‑duty operating conditions of commercial vehicles. It effectively shortens maintenance time, reduces losses caused by vehicle downtime, and greatly improves fleet availability and operational efficiency.
This partnership enables XEAZON New Energy to fully upgrade its commercial‑vehicle O&M model from “reactive emergency repair” to “proactive prediction and precise disposal”. Powered by AI intelligent technology, it supports efficient and low‑cost fleet operation and further strengthens the core digital‑O&M competitiveness of new‑energy commercial vehicles.